Refund & Returns Policy

Returns may take 1 to 3 weeks to process. We are working as fast - and as safe - as we can 

Please complete a returns form here: dermis.returnscenter.com and we will get back to you asap! We gladly accept returns within 14 days of the order being delivered to the customer.

We do not offer free returns labels, all returns cost must be covered by the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way.

Returns will not be accepted if it is not inside the original packaging. 

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or for items that are not returned to us in their original condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow up to 10 working days for returns to be processed once we have received.

 

What is the return policy?

If you are not completely satisfied with your order for any reason or if you simply change your mind, you have the right to cancel your order within 14 days of receiving your order. If you cancel your order before your item has been sent we will issue you a refund immediately and cancel your delivery. If you cancel your order after your item(s) have been shipped you must make a return with 14 days of receiving your order. Refunds are not issued without a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To request a return
Please complete a returns form here dermis.returnscenter.com  and we will get back to you asap! We gladly accept returns within 14 days of the order being delivered to the customer.
 
Return and Refund Policy

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dermis.store
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Dermis.store, accessible from www.dermis.store
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • Emailing us at: customerservice@dermis.store

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

    • The Goods were purchased in the last 14 days
    • The Goods are in the original packaging
    • The Goods are in their original condition.
    • The Goods are in an unused condition.
    • The Goods are unwashed

The following Goods cannot be returned:

    • The supply of Goods made to Your specifications or clearly personalised.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
    • The supply of Goods which show any signs of wear.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.